FAQ

Frequently asked questions

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General

What exactly is a 360 evaluation?

A 360 evaluation is a method in which a person is assessed not only by their manager, but by the different stakeholders around them. In Pro/Ref, a person is evaluated category by category by their manager, peers, parents and themselves (self-assessment). This produces a multi-perspective, balanced view instead of a single point of view.

Who is Pro/Ref suitable for?

It's designed for people-centered organizations, especially educational institutions. Any organization that wants to manage parent, teacher, manager, peer and self-assessment processes on a single platform and support development can use it.

Does it require technical knowledge?

No. The interface is simple and fully localized. You don't need any technical knowledge to send invitations, track participation, or read the report. Reports are presented with color and short recommendations in a way everyone can understand.

AI & development

What does AI-powered analysis do?

AI-powered analysis makes strengths, development themes, recurring trends and perception gaps clearer at the person, team, role, department and organization level. It helps the collected feedback be interpreted faster and helps generate actionable development recommendations. See the AI page for details.

What is AI Tutor?

Once evaluation results are complete, a person-level AI Tutor is defined. AI Tutor offers training content, development recommendations and guiding feedback based on the person's areas for growth, gaps, and targeted competency areas. This way, employees aren't just evaluated — they're also supported in their development journey after the evaluation.

What does the proactive evaluation effect mean?

Knowing that they will be included in the evaluation process helps employees pay more conscious attention to communication, work discipline, teamwork and professional behavior throughout the term. In this respect, Pro/Ref is a proactive platform that encourages development during the term, not just one that measures at the end of it.

Trust & access

How is the evaluation process protected?

Pro/Ref runs feedback processes in a structured and controlled digital environment. Participants only see the evaluations assigned to them; results are managed only by authorized people within role-based access and organization-specific authorization.

See the Security page for details.

Can participants see each other's answers?

No. Each participant only sees the form appropriate to their role and only has access to their own evaluation. Results are presented with a balanced view aggregated at the group level.

What is the situation regarding compliance and legal matters?

Pro/Ref offers a structure that supports organizations' compliance needs; access is defined on a role basis and the process is managed in a traceable way. To review legal texts and processes specific to your organization together, reach out to us.

Setup & support

How long does setup take?

Most organizations can set up their first evaluation cycle in a short time. Defining the organization structure, building the evaluation design and sending invitations takes minutes. Our team accompanies you for multi-campus setups.

How do we reach participants?

You send personalized invitation links via email or SMS from a bulk list. Automatic reminders increase participation; you can track participation rates live, group by group.

What happens after the evaluation?

Results are analyzed; organization- and individual-level reports are generated. Then a person-level AI Tutor is defined, offering training and recommendations suited to the development areas, and progress is tracked cycle by cycle.

Pricing & getting started

What about pricing?

We work with flexible packages based on the scale of your organization; you can see the current packages on our pricing page. For an offer tailored to your organization, you can request a demo.

Is a setup tailored to our organization possible?

Yes. Every organization's evaluation culture is different. In the demo call, we'll recommend an evaluation flow tailored to your organization's structure, roles and development priorities.

Where can we start?

The fastest way is to request a demo. In a short call with our specialist, we analyze your needs, determine which stakeholders will be part of the process, and design a flow tailored to you.

Couldn't find the answer to your question?

Let us answer your organization-specific questions in a short conversation.